CASE STUDY
Leadership, Multidisciplinary Rounds Boost HCAHPS Scores
In collaboration with hospital leadership, learn how Sound’s Medical Director and Clinical Performance Nurse improved HCAHPS and length of stay by implementing leadership discharge rounding protocols at a teaching hospital in Texas.
Within a month of leadership rounding, the hospital’s HCAHPS scores improved. After five to six months, length of stay also improved with this new rounding protocol:
The team partnered with the hospital to:
- 8.4% absolute improvement in HCAHPS score
- 0.8 day LOS reduction
- Discharge barriers identified